At Barcelona Airport Taxi, we aim to provide reliable and transparent airport transfer services. This Refund Policy explains the conditions under which refunds may be issued for bookings made through https://barcelonaairporttaxi.es/.
1. General Policy
All bookings are considered confirmed once you receive a booking confirmation. Refund eligibility depends on the timing of cancellation and service conditions.
2. Cancellations by Customer
- Free cancellation: If you cancel your booking at least 24 hours before pickup time, you are eligible for a full refund (if payment has been made in advance).
- Late cancellation (less than 24 hours): A cancellation fee may apply, and partial or no refund may be issued.
- No-show: If the passenger does not show up at the pickup location at the scheduled time, no refund will be provided.
3. Cancellations by Us
In rare cases where we are unable to provide the service due to operational reasons:
- You will receive a full refund, or
- You may choose to reschedule your transfer at no extra cost.
4. Flight Delays
- We monitor flight arrivals when flight details are provided during booking.
- If your flight is delayed, we will adjust pickup time at no extra cost whenever possible.
- Refunds are not applicable for delays caused by airlines or airport operations.
5. Service Issues
If you experience any issues with your transfer service:
- You must contact us immediately or within 24 hours of the trip.
- We will review the situation and may offer a partial refund or alternative compensation depending on the case.
6. Refund Processing Time
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued using the same payment method used during booking.
7. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Incorrect booking details provided by the customer
- Failure to show up at pickup location
- Last-minute cancellation (less than 24 hours)
- Misuse of the service or violation of terms
8. Contact Us
If you have any questions about refunds or cancellations, please contact us:
📧 Email: info@barcelonaairporttaxi.es
